Refund policy

We want you to love your piece of nature as much as we loved creating it. If for any reason you’re not completely happy with your order, here’s how our returns work:

Returns

  • You may return your item within 30 days of delivery for a refund or exchange.

  • Items must be returned in their original condition and packaging to qualify for a refund.

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Refunds

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method.

  • Refunds are usually processed within 5–7 business days.

  • Shipping costs from the original order are non-refundable.

Damaged or Incorrect Orders

  • If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos, and we’ll make it right.

How to Start a Return

Email us at tiabritcliffe@yahoo.com with your order number and the reason for your return, and we’ll guide you through the process.